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| Q |
Do you have a store I could Visit? |
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No, all sales are done through the website. This allows for us to keep our cost low and pass the savings on to our customers |
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| Q |
Can I exchange items or get a refund. |
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Only for items that have not yet shipped. |
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| Q |
what if I receive a faulty product |
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Faulty items need to be returned for warranty and DOA claims with the relevent suppliers. Items need to be returned including the original Packaging if with in 10 days. Items need to include all accessories i.e. cd's and cables |
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| Q |
How long before I recieve my products |
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24hrs to 7 days depending on stock and location |
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| Q |
Do the components carry a waranty |
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Yes, Each component carries its own manufacturing company warranty. Please e-mail sales@emz.co.za to enquire about specific product warranties |
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| Q |
Can you assemble my PC before I recieve it. |
| A |
Yes |
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| Q |
Is there a discount on volume purchases? |
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Yes, for bulk purchases email sales@emz.co.za. |
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| Q |
Do you keep stock? |
| A |
We keep limited stock on a limited amount of products. with our distributors close by we are able to to recieved stock the same day making delivery to our customers just as fast as having the stock onsite. |
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| Q |
Are you able to source a product that is not on the price list? |
| A |
Enquire with us and we may be able to assist. |
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| Q |
Can I buy C.O.D? |
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Only for customers in selected Johannesburg suburbs. |
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| Q |
Which courier companies do you use? |
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We use Berco Express, Post Net and the Post Office (Speed Courier Services). |
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| Q |
Are the courier packages tracked? |
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Yes they are |
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| Q |
Do the prices include V.A.T? |
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The price you see is the price you pay unless there is an error on the price list or the prices have changed. |
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| Q |
Is there a minimum order value? |
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Yes R100.00 is the minum order value, for the best value on courier charges orders of more than R200.00 will be suited. |
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| Q |
I have not recieved my order? |
| A |
Please contact us if you have not recieved your item/s within 3 days of your payment being confirmed so we can advise you on the location of yous goods. |
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| Q |
Do you deliver goods outside South Africa? |
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At the moment,only to South Africa. |
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| Q |
My goods have been damaged in transit?Not working from initial receipt |
| A |
Contact us so that we can arrange for the collection of the goods.Please return the item/items including a small note explaining the fault.FAULTY GOODS MUST BE RETURNED WITHIN 48 HOURS.As soon as we recieve the item it has to be tested,we will either repair the item or send a replacement.for Transit damage a claim will need to be processed with the relevent company. |
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| Q |
If my product breaks down during the Warranty period,how and where do I get it repaired? |
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Please contact us to advise as some items need to be taken directly to the manufacturers by you while others need to be returned by us to the distributor. |
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| Q |
Where are you based and can I collect my order directly from you? |
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We are based in Lenasia,Johannesburg.Orders can be collected directly from us as long as you advise us when placing your order.Payment must stlll be confirmed before your order can be released and you will be notified once your order is ready for collection as we do not keep stock on the premises. |
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