Prices
All Prices quoted are in South African Rands and are for Cash, Credit Cards or Electronic funds transfer only
All Prices are linked to Rand / Dollar and are subject to change without any prior notice.
All Prices and Specifications are subjected to change without prior notice.
No Credit Notes will be passed on any products !!!!!, Purchases are irrevocable-Ensure that the Product you purchase is what you looking for.
All orders not paid within 3 (three) working days will be regarded as cancelled.
If a Credit Note is Authorised and passed then the credit passed will be the lesser amount of 70% of the current selling price, or 70% of the original purchase price, whichever is lower, provided the goods are in resalable condition, including Manuals, Software and Packaging.
Backorder will be cancelled 5 (Five) working days after completion of the order
PC and Notebooks (COD Clients) for Assembly must be paid for in full before being assembled.
PC and Notebooks (Account clients) for Assembly and not collected within 3 days, a handling fee of R350.00 will be charged per week.
Quote Rejection Fee of R150.00+Vat will be charged for items brought in for repairs
No goods will be dispatched without positive identification.
While every effort has been taken to ensure accuracy in compiling the price list no liability can be accepted for errors or omissions E&OE
All logo's and brand names are registered trademarks of their respective owners and are acknowledged as such.
Warranty terms and conditions
If you not sure on a warranty of a product call your sales team to confirm
Defective or Dead on Arrival products will only be accepted in original packaging.
Defective or Dead on Arrival products must be returned with a detailed fault report and the original invoice.
The Client is responsible for shipping cost on warranty items.
Product Warranties is only applicable to the Reseller (EMZ Technologies) and not transferable the end user client for some products.
Warranty period is calculated from original date of purchase
VERY IMPORTANT: NO WARRANTY ITEMS WILL BE ACCEPTED WITHOUT THE ORIGINAL INVOICE, PACKAGING, MANUALS, ACCESSORIES AND SOFTWARE, OR IF NOT ENCLOSED IN ITS ANTI-STATIC PROTECTION. NO ITEMS WILL BE RELEASED WITHOUT THE ORIGINAL CRO DOCUMENT.
All defective products must first be tested by a EMZ technician before a replacement is issued.
Software, media, consumables and cartridges do not carry any warranty.
Notebooks, UPS batteries, Power Supplies and Projector lamps only carry a 3 month warranty.
Unfortunately no cash refunds will be issued for a product that is defective.
EMZ Technologies will not be held responsible for cables, software, packaging or stands lost once booked in
According to ISO 13406-2 standard LCD monitors that have less than Five Dead Pixels will not be swopped out
Any repair time given by EMZ is merely estimated and EMZ will not be bound by it
EMZ is not liable for any loss of data on any PC or Notebook that is brought in for repairs
Procedure to follow if a product purchased from EMZ is found to be defective:
Should a product be defective within the 48 Hours of purchase, it will be replaced immediately after being tested by our technical staff.
Should a product be defective after the 48 Hours of purchase a 5 to 14 working days is required before the items is repaired or replaced.
Items below are excluded from the 48 hour turn around time, repair time is also dependant on the vendor service levels and may take longer from time to time.
NOTEBOOKS, DESKTOPS & PRINTERS will NOT BE swopped out immediately and ARE REQUIRED to be returned to EMZ immediatly so that they may be taken or sent by courier to their respective service centers EVEN IF THEY ARE DOA as the service centers provide for DOA's.
Please take note that there will be a HANDLING FEE charged per item if EMZ is required to take these items to their respective ARC's (Authorised Repair Centre).
EMZ is not responsible for any delays that might be inflicted by the ARC's (Authorised Repair Centre).
Items such as Monitors, PSU's,speakers, scanners, UPS's, CD-Roms, DVD’s, CD-RW’s and Stiffy drives. that can be repaired will not be swopped out
A minimum fee per hour will be charged on fault finding, bios flash/upgrades, software faults and virus removals
A minimum fee per hour will be charged on EMZ PC where warranty seals have been broken.
Credits will be passed at the lesser amount of 70% of the original purchase price or 70% of the current price, on condition that the item is booked in with its original packaging, manuals, accessories and software and is in a resellable condition.
The following will result in a product declared warranty being null and void :
Physical Damage on the product Burn marks on the product Missing serial number or any other original labels Tampered or broken seals from an EMZ PC.
Items such as CPU's that have overheated due to incorrect use of fan, Overclocking -No exceptions will be made.
Items such main boards that have been damaged by incorrect use of Bios upgrades and over clocking and modifications and damaged Pins Items that have been mishandled, damaged due to Power surges, "Brown outs" or struck by lightening will not be even be tested or booked in
Items that have been marked, written on or tampered with in any other way.
Items such as hard disk drives, memory, processors even if they are defective are not brought in an antistatic bag or in the original packaging.
Most bench warranties maybe fullfiled in the major centers i.e. Durban, Cape Town, PE, Bloefontein. if you are unsure please contact sales@emz.co.za
We reserve the right to amend this policy at any time. All amendments to this policy will be posted on the site.